Perspective produces bespoke, made-to-order work. This policy sets out clearly when money is returned and when it is not.
Before work begins
If you cancel an assignment before we have started, any amount you have paid is refunded in full.
While work is in progress
If you cancel once work has started but before delivery, we refund the amount you paid less a fair charge for the work already carried out. We will show you what has been done and explain the deduction before processing.
After delivery
Because our work is bespoke and delivered digitally, payments are not refundable once the delivery link has been opened and the files accessed. This is the point at which the work has been supplied to you in full.
If something has gone wrong
The above does not limit your rights where we are at fault. You are refunded in full if:
- Your payment succeeded but no files were delivered to you.
- The files delivered were the wrong files, or were unusable through our error and we are unable to put it right.
- You were charged more than once for the same assignment.
How to raise a request
Email perspective11@gmail.com or call +91 93310 48887 with your receipt number and the payment reference shown on your receipt. Please raise refund requests within 7 days of payment.
How refunds are paid
Approved refunds are returned through Razorpay to the same method you paid with. Razorpay normally credits the amount within 5 to 7 working days, depending on your bank.